Refund and Returns Policy

At Shoppingoworld, we are committed to ensuring your satisfaction with every purchase. We understand that there may be instances where you need to return a product, and we aim to make the return and refund process as simple and transparent as possible.

  1. Eligibility for Returns and Refunds

You may be eligible for a return and refund if:

  • The item you received is damaged, defective, or not in working condition.
  • You received the wrong item or a product that significantly differs from what was described on our website.
  1. Initiating a Return

To initiate a return and request a refund:

  • Contact our dedicated customer support team at [support@shoppingoworld.com] within [5] days of receiving your order. Please provide detailed information about the issue and your order number.
  • Our support team will review your request and guide you through the necessary steps.
  1. Conditions for Returns

For a successful return and refund, please adhere to the following conditions:

  • Items must be in their original condition and include all tags and original packaging.
  • Initiate the return process within [5] days from the date you received your order.
  • Items that have been used, altered, or damaged in any way may not be eligible for a refund.
  1. Refund Process

Upon approval of your return request, you can expect the following:

  • Refunds will be processed within [2 to 6] business days after we receive and inspect the returned item.
  • The refund will be credited to the original payment method used for the purchase.
  • The timeline for the refund to reflect in your account may vary depending on your payment provider.
  1. Return Shipping

If your return is due to a damaged or defective item, or if the wrong item was delivered, Shoppingoworld will cover the return shipping costs. If the return is initiated for any other reason, you will be responsible for the return shipping costs.

  1. Exchanges

If you prefer to exchange an item, please reach out to our customer support team, and they will guide you through the exchange process.

  1. Contact Us

Should you have any questions, or concerns, or require assistance with a return, please do not hesitate to contact our customer support team. You can reach us at [support@shoppingoworld.com] or by visiting our [Contact Us] page.

  1. Policy Updates

Shoppingoworld reserves the right to modify or update this refund policy as necessary. Any changes will be effective immediately upon being posted on our website.

Last Updated: [23.10.2023]

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